FAQ

NOEMA comes from the Greek word for "thought" or "meaning." We stand for conscious enjoyment and moments of reflection. With every sip, you can do something good for yourself – for your body, your mind, and your soul.

NOEMA is based in Europe, and our tea comes from select regions in China, Japan, Taiwan, and India. On each product page, you'll find information on origin, region, and—where available—cultivar and style.

We work with a deliberately small, curated selection, detailed descriptions (taste, infusion, body sensation), and natural teas without unnecessary additives. Each variety is tasted and selected for clarity, structure, and drinkability.

Our focus is on loose tea in whole leaf quality. This allows the aromas to develop better and gives you more control over dosage and preparation.

All descriptions, brewing guides and magazine articles are created in-house and are based on tastings, specialist literature and exchanges with producers.

Yes. Many teas are very accessible, and on each product page you'll find clearly structured information about taste, effects, and preparation. For more in-depth information, check out our Brewing Guides and magazine articles.

The majority of our range is natural and consists exclusively of tea. Some blends contain high-quality ingredients such as lavender, spices, or natural flavorings. Any added ingredients are always clearly listed in the ingredients list.

We combine sensory testing (multiple infusions, different temperatures) with laboratory analyses for residues and contaminants, where available. Only teas that are convincing in terms of taste and quality remain in our product range.

Our teas generally contain only tea and, where applicable, clearly declared ingredients (e.g., lavender, spices). "Milky Oolong," for example, owes its creaminess to the Jin Xuan cultivar, not milk powder. You can find details in the ingredient list. If you have any allergies, please always check the product page or contact us directly.

Unopened, our teas are generally good for 18–24 months, often longer. You'll find a best-before date on each tea bag. Particularly delicate teas (e.g., very fresh green teas, jasmine teas, matcha) should be consumed quickly after opening.

Store in a cool, dry, dark, and airtight container. Ideally, keep the original packaging tightly closed and away from spices, coffee, or strong-smelling foods. We only recommend refrigeration for very delicate teas, and then only in airtight packaging.

Price differences arise from plucking standards (e.g., pure buds vs. leaf grades), altitude, harvest volume, processing, and rarity. A finely processed highland oolong or limited white tea is significantly more labor-intensive than an everyday green tea – this is reflected in the price.

We offer free shipping on orders over €69 (within the defined shipping zone). Below this amount, shipping costs apply depending on the country and shipping option; these will be clearly displayed at checkout.

We usually ship within 24 hours on business days. Delivery typically takes a few business days, depending on the destination country and the shipping provider. You can find specific delivery times in our shipping information.

Yes, with most shipping options you will receive an email with a tracking link after shipment, which you can use to track your package.

Please document the damage (photos of packaging and contents) and contact us as soon as possible. We will review the case together with the shipping provider and find a solution – such as a replacement delivery or a refund.

We prioritize resource-efficient, aroma-proof packaging and minimize the use of filler materials. Details on materials and recycling information can be found in our shipping and packaging information.

Depending on the shipping provider, delivery to parcel lockers or collection points is possible. These options will be displayed at checkout, provided they are supported in your country.

Yes. High-quality teas are made for multiple infusions. Green tea, oolong, white tea, and pu-erh often develop new nuances with each infusion. You'll find suggestions for infusion sequences in the brewing guides and on the product pages.

Many teas work very well as cold brew – for example, oolong, fine green teas, white teas, or certain pu-erh teas. Brewing times are roughly 4–8 hours in the refrigerator. We provide specific recommendations in the product descriptions and in the magazine.

The caffeine content varies depending on the variety, plucking standard, and preparation. Generally speaking, black tea, Pu-erh, and matcha tend to have higher levels, green tea and oolong moderate levels, and white tea a wider range. In the product descriptions, we provide an estimate ("mild-moderate," "moderate-strong," etc.).

It depends on your caffeine sensitivity. Lighter white teas or certain oolongs are often considered suitable for evening consumption, while matcha and strong black teas are less so. If you are sensitive to caffeine, it's best to choose milder varieties, cooler temperatures, and shorter brewing times in the evening.

In addition to taste, we also describe the subjective physical sensation (e.g., clear alertness, calm warmth, balancing lightness). Use these guidelines to choose according to the time of day and situation – for example, green tea/matcha for clear presence, oolong for calm focus, white tea for smooth transitions.

Tea contains caffeine. Whether and how much is okay for you depends on your individual situation. Please always consult your doctor and follow their recommendations.

Soft to medium-hard water allows delicate aromas to come through more clearly. Very hard water can make teas taste dull. If your tap water is very hard, filtered water or still mineral water with low mineral content may be a good choice.

You can order as a guest or with a customer account. An account helps you manage your order history and addresses, and allows you to reorder more quickly.

We offer common online payment methods (e.g., credit card, Apple Pay, Google Pay, Klarna, PayPal, instant bank transfer, etc.). You can always see the currently available options at checkout.

As long as your order has not yet been packed or shipped, we will try to make adjustments possible. Please contact us as soon as possible with your order number.

You can enter codes in the designated field at checkout. The amount will be automatically deducted from the total price, provided the code's conditions are met (e.g., minimum order value, validity period).

Yes. After successful order placement, you will receive an order confirmation via email with all the details. As soon as your package is shipped, we will inform you again – usually including tracking information.

We use established payment service providers and encrypted connections (SSL). Your payment data is not stored with us, but processed directly by the respective payment providers.

For hygiene reasons, we generally cannot accept returns of opened tea packages – unless there is a complaint (e.g., quality defect, incorrect delivery). In such cases, please contact us directly.

Write to us with your order number and a brief description of your request. We will then explain the next steps and the return address.
Email: contact@yournoema.com

Depending on the reason for the return (cancellation vs. complaint), the costs may be borne by the customer or by us. You can find the exact regulations in our terms and conditions and the cancellation policy.

Please contact us immediately upon receipt, ideally with photos of the delivery. We will compare the contents with your order and arrange for a replacement or subsequent delivery.

After receiving and inspecting your return, we will process the refund to your original payment method. Depending on your payment provider, it may take a few business days for the amount to appear in your account.

We offer tiered pricing and special conditions for select partners in retail, gastronomy, and hospitality. Briefly tell us who you are and how you plan to use our teas.

Depending on the variety, larger quantities are possible. Tell us which teas interest you and approximately how much you need – we'll check what's feasible.

Digital or in-person tastings, preparation training, and product range consultations are available upon request. Please get in touch if you'd like to more consciously integrate tea into your business or restaurant.

Yes, we are open to collaborations that align with our values – for example, events, editorials, retreats, or high-quality content formats. Send us a brief outline of your idea and we'll get back to you.
Email: marketing@yournoema.com

In individual cases, we can discuss private label collaborations. Prerequisites include suitable production volumes, a coherent concept, and sufficient lead time.

You can view order history, save delivery addresses, reorder more quickly, and, depending on the future features, use wish lists or favorites.

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